Unheard Voices: The Case for Improving Higher Education Complaints System

Complaints are an essential tool not only to resolve student problems but also to identify patterns of widespread misconduct and take action to prevent ongoing harm to students and taxpayers. However, the current complaint landscape is complex and not well designed to serve students’ needs. Unheard Voices: The Case for Improving Higher Education Complaint Systems takes an in-depth look at systems in the current complaints landscape, finding many are ineffective, inefficient, and undermine consumer protection efforts.